Today is the last day of Jim Sherman’s work on our remodel project.  The project started in our master bathroom on Monday, November 21st and moved from a complete remodel of the master bath through to the kid’s bath, powder room and finally our Kitchen.  All in all Jim has been fully involved for almost six weeks and it is hard to overstate how much we’ve appreciated Jim’s work.  He insured that every aspect of the project was thoughtful, well considered and professional. 

Probably the most useful and important characteristic of Jim’s work is his ability to listen to what we, as the homeowner, wanted.  He has a tremendous ability to visualize what we described and then transform our thoughts and make the final outcome reflect our desires.  This was especially true in our master bathroom since he started with a gutted shell and then step by considered step, created the clean lines that I pictured in my mind and tried to convey in the design drawings.  While this was most noticeable in the master bath, it also applied to the job as a whole and whenever we asked a question about some detail of the project, Jim immediately answered with a fix or explanation. 

Aside from Jim’s obvious ability, craftsmanship and attention to detail, one of the least noticeable but most important abilities that Jim has, is his project management skill.  He coordinated precisely with the granite and tile team and subcontractors for plumbing, electrical, and glass, and managed the various personalities and time schedules as a seasoned pro.   Jim’s management of the project allowed us to plan the everyday aspects of our lives since we could count on Jim’s timeline…when he said something would be done on a certain day, it was done on that day.  Sure made our lives easier.

Never once did we see any sign of frustration, stress or other negative emotion.  On the contrary, each day Jim would show up with a warm hello and a very friendly and pleasant nature about him.  We’ve enjoyed sharing our lives with him and sharing stories about our kids.  We’ve dealt with many contractors over the years and no one has come close to being as personable and easy to get along with as Jim.  Not an easy task when someone practically lives in your house for six weeks through the holiday season.

Our experience with NFKS has been good overall.  We enjoyed working with Mark, Debora, Steve, Jim Lemke, all the guys at the Woodinville shop and the nice folks in your showroom office.  But Jim Sherman is the real face behind New Face.  He is the guy who lived in our house for six weeks, who pulled everything together and who is the person that we will think of when we recommend New Face to other people.  It is our hope and expectation that NFKS reward Jim handsomely for his fine work and contribution to your company. 

Regards,  

Hanson & Wolheter