We wanted to take a moment to thank you for the wonderful collaboration of all your employees for our kitchen remodel!  As first-time homeowners, we had never gone through a remodel process before and though we had heard occasional mention of bad contractor experiences from our acquaintances, we didn’t really know what to expect.  However, you all met and in many cases exceeded our expectations at every stage of the process!

From our first walk-in experience at your showroom, we knew we had stumbled upon a very professional and high-quality business.

The first employee we worked with in the showroom, stuck with us until every question we thought of was answered, from the differences between countertop materials to the choices between cabinet door designs and woods, to what cabinet accessories were available to us.  She even took the time to grab samples of our top granite and wood selections and lay them out next to each other for us to decide which combination we preferred – and this was all before we had made an appointment for a NFKS designer to come to our home!

We thoroughly enjoyed our designer and liked working with him!  Unlike the designer from another company who came out for a first appointment, he took a genuine interest in determining exactly what we wanted to do with our kitchen and gave us every option he could think of without tacking on unnecessary jobs that would require additional charges, which was very important to us since we did have a limited budget.  He listened to our preferences to know exactly what each option would cost and then helped us reach just the right design and materials for our budget.   

The engineer, like our designer, made sure everything was exactly as we wanted and did his best to make sure that our job would not have unexpected charges or delays.  He made sure that one cabinet could be enlarged slightly so that we could fit in a trash drawer (allowing us much more useful space at the end of our narrow kitchen), and we were very confident that everything would be just right!

Though we only worked with her for a short while in Seattle, we also appreciated Brandy’s expertise and speedy help in choosing just the right slabs of blue butterfly granite.  We were thrilled that we could get this granite type through you all since it was our top choice.  Your main competitor in the bid process with us did not offer it as an option, and it really does define our new kitchen!

Our installer was a delight to have and we were certain that we were in good hands with him from start to finish.  From bonding with our dog, to giving us our space on a day when one of us was home sick, to checking on every detail of the job with us before he implemented it, he made sure that we were both happy with every decision.  He knew instinctively which one of us to ask about particular details, and successfully communicated with us about what was happening every day, keeping the job on (or ahead of) schedule and both of us “in the know.”  He even alerted us to some electrical issues in our home and presented the pros and cons of fixing them during the job.  He allowed us the time we needed to make decisions and we were very happy to be able to “contract” him to fix those wiring issues so that our future use of electrical wiring will be more efficient.

We are absolutely thrilled with our new kitchen, from the beautiful granite countertops and the high-quality cabinets with a redesigned layout to fit our entertaining needs, to the self-closing drawers, to the trash drawer and cutlery insert, to the additional cabinets above the refrigerator and the stove, to the improved interior cabinet design around the microwave hood and an awkward sink pipe, to the improved electrical wiring, to the updated light box, to the new sink, to the various other excellent suggestions that were made and implemented.

We cannot praise NFKS enough for your notable professionalism, incredible timeliness, precise installation and impeccable customer service!  We know which company will receive our first call when it’s time to update our bathrooms!

Thank you so much.  The Bradys.