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My husband and I went to a kitchen remodel clinic held at NFSK for the rumored great food and were blown away with the many different kitchen displays with newly available technologies. The resurfacing aspect of the cabinets resulted in cabinets that were not only prettier than the original but many times resulted in a better quality cabinet than the originals were brand new. New cabinets installed would have soundless, self-closing doors that completely put us over the top. As we had current issues with our kitchen we decided to make an appointment and discuss the possibities.

Ronda Roubanis, the professional designer, presented us with so many choices, our heads were spinning before too long. We walked among the many displays discussing what we liked and helped us develop a vision that we soon became very excited about. The next appointment was at our home for the measuring and further discussion about the logistics of the rearrangements that provided us with the most optimal result. Ronda spend as much time as we needed for questions and problem issues. For us we needed a lot of time for our concerns, yet Ronda never gave us the impression she was pressed for time. I so appreciated her suggestions for practicality as well as elegance to the finished product.

The next appointment was with the designing engineer, Bill. He made certain the plans were exactly as we understood them and measured to the nth degree for every possible inch or angle for esthetics and functionality. Again we were impressed with the character of an employee giving the client full attention regardless of the number of questions or concerns, voicing his own questions for full clarification for the specs.

The selection of the granite I thought would be mind-boggling, but Brandi’s reputation for having insight, after meeting with someone and asking the right questions were found to be spot on. We LOVE our granite tops. We can’t stop stroking it. Brandi is a true genius in the kitchen, in many different ways.

Tiffany Brown, the tile designer, was the last professional to meet with and make further choices before the project would actually begin. Again the friendly, relaxed, inviting mannerism helped in making the selection exciting. We discussed a number of possible arrangements, but her experienced hands gave us a look that brings comments of awe from friends and family, males as well as females.

The project started and there is nothing fun about going without a kitchen for 3 weeks. Washing dishes in the bathroom, eating microwave foods, getting foods out of a refrigerator wrapped in plastic wrap, but the project carpenter covered the boundaries of the room and thoroughly covered any walkways to contain the dust that is inevitable during a reconstruction project. He had fans to exhaust most of the dust outside and suffered wearing a respirator in order to protect the rest of the house. He worked quickly and efficiently, always taking necessary time to answer questions or consider our comments no matter how detailed or premature they were. He as well as the plumber, electrician, and dry-waller were pleasant and hard-working, giving us top quality results we will continue to be proud of for many years. The project actually completed earlier than scheduled and with an end result that achieved the outcome we only dreamed was possible.

Now that the project is complete, my husband and I discussed if there would have been anything that we would have done differently if we had known. The answer is an incredulous NO, not to the smallest detail. We seriously could not be happier and our recommendations would go to New Face Signature Kitchens in a heartbeat.

Mr. & Mrs. Stern

Dear Perry,

Bob and I wanted to let you know how much we’re enjoying our (re)newed kitchen–it looks beautiful and works like a charm. It’s even kind of fun to do the dishes…

Please convey our thanks also to Wilfredo, whose quiet conscientiousness, thoughtfulness, and professionalism we admired and appreciated throughout the project.

Thank you, Hollis & Bob

To Whom It May Concern:

 We are writing to express our complete satisfaction with the work done by New Face Kitchens to replace our kitchen island.  When we decided to replace our island, we interviewed several companies and selected New Face Kitchens on the basis of three criteria:  (1) ability to design an island that me out needs; (2) quality of workmanship; and (3) timeliness.

Ron of New Face Kitchens spent a significant amount of time understanding our needs and designing an island that addressed these.  Prior to finalizing the design, he sat with us for several hours, ensuring that both my husband and I were happy with both the aesthetic and functionality of the island.  The end product reflected his care and attention in doing so. 

The quality of workmanship was also a critical factor for us.  Bob installed our island and he surpassed every expectation we had for competence and service.  He arrived on time, kept us in the loop on progress and kept the worksite clean during and after his work day.  He also ensured that the space was functional for our use even while he was working, which was particularly important for us as we have a toddler in the house.  We cannot rave enough about his professionalism, good humor and willingness to ensure all of our needs were met. 

Finally, timeliness was a key issue.  We were expecting twins anytime and we needed to make sure that the work was com0pleted on schedule so that our babies didn’t arrive home to a kitchen under renovation!  Bob understood this objective and, in addition to filling us in on progress, he did everything possible to meet the agreed-upon timeliness.  Thanks to his efforts, the work was completed earlier than the deadline!

We were more than pleased with the work done by New Face Kitchens.  In addition to everything mentioned above, we found that all staff at the company were helpful and focused on providing useful advice.  We will recommend the company to any of our friends or colleagues planning a kitchen renovation.

The Kurji’s

Our experience with New Face Kitchens was great.  Every step was painless.  Our project manager was excellent.  He kept our home clean and livable; informed us of activity every step of the way; and was completed on time.  Can’t say thank you enough.

In fact, everyone we had contact with was great.  I would highly recommend your company to anyone having their kitchen remodeled.

T. Mounsey

I have been so happy with my experience with Signature Cabinets. The designer was courteous, competent, and a pleasure to plan with. He was a good listener and knew how to lead me to a successful idea. His plan has worked out well in my space.

My carpenter was wonderful. His work seems very good. He was pleasant, cheerful, and capable. I felt very comfortable with him in my house, even though I could not always be there. And the cabinets that he built took great. He did a very professional job.

Your employees are clearly skilled in their profession. I am happy that I got a chance to work with them. I am happy that I engaged Signature Cabinets to do my project. I will be sure to recommend them to my friends.

Sincerely, M. Easterlin

To whom it may concern:

I have been so happy with my experience with Signature Cabinets.  The engineer, Dave, was courteous, competent, and a pleasure to plan with. He was a good listener and knew how to lead me to a successful idea. His plan has worked out well in my space.

My carpenter, Bob, was wonderful. His work seems very good. He was pleasant, cheerful, and capable. I felt very comfortable with him in my house, even though I could not always be there. And the cabinets that he built look great. He did a very professional job.

Both men are clearly skilled in their profession. I am happy that I got a chance to work with them.

I am happy that I engaged Signature Cabinets to do my project.  I will be sure to recommend them to my friends.

Sincerely,   Marcie

New Face Kitchen Team,

We just finished the remodel of our kitchen and could not be any more pleased.  The entire process, from the initial design meeting to the closeout of the job, was handled thoroughly and professionally.  Pride of service and workmanship emanated from each team member we dealt with.  Even the team at the granite facility guided us and helped with the granite selection with  the utmost of enthusiasm and concern.  We appreciated that New Face Kitchens coordinated with all the trades needed to complete the job.  The one impressive fact that delighted us the most was making good on the start and finish date.  The job started  when expected and finished right on time. 

The standout employee during the process was Jim Sherman.  He was punctual, kept us informed about every detail, and has a terrific work ethic.   He started each day with the same question: do you have any questions or concerns about what has been done?  His care for the client, dedication to the job, pride of workmanship, and his talent to work in a neat and efficient way is beyond the typical customer service we have been forced to except in today’s service and trade environment.  Jim truly cared that we were happy with every detail and was notably aware and concerned that we were displaced for the three weeks while the new kitchen was going in.   His positive “can-do” attitude is to be commended!

Thank you for a magnificent experience.  The new kitchen is a tremendous improvement over the previous design and we are enjoying it immensely.

Regards,

Ralph and Thorey

I want to thank you for the fabulous job you did on my kitchen remodel.  You have exceeded my expectations.  I absolutely love my kitchen!

Your professional, dedicated team made this a very positive experience.  I would like to give a special ‘thank you’ to the following:

My designer, who patiently worked through all my design questions and concerns.   She walked me through the design choices and I couldn’t be happier with the end result.

My project engineer who took the design and translated it into all the materials that needed to be ordered to completed the job.

My project manager, who is a master craftsman.  His quality of work and attention to detail was amazing.

My tile designer who patiently helped me chose the appropriate tile for my entry.

The granite team, who were meticulous not only in cutting and installing my granite but ensuring that the seam was almost invisible.  You guys do fabulous work. 

The showroom staff that provided excellent customer service each time I called the office or came in to check out samples.

Your team is professional, courteous and demonstrates the honesty and integrity of the company.  I look forward to doing an additional project in the future with your team.

Congratulations to you and your team on a job well done!

Ms. Pollard

Our job was always neat and tidy at the end of each day.  Kept well informed of progress and answered questions readily.  Everyone was polite and helpful, never felt they were in the way or we were in their way.

Any problems or concern were responded promptly and couple of mistakes was dealt with quickly.  Appreciated New Face Kitchens in acknowledging mistakes and issues instead of trying to cover up or make excuses.  Thank you for my lovely new kitchen!

The Wyants

I just wanted to let you know how much Clare and I are enjoying our new kitchen and bathroom cabinets.  The cherry refacing has really improved the look and feel of our home and is a joy to come home to after a long day at work.  Your team did an excellent job from the initial visit to the final inspection and they were very competent and professional with all aspects of the project.

Our installer, whom we dealt with on a daily basis, did a fantastic job and is an experienced craftsman.  The quality of the workmanship is truly outstanding!  In addition, he was on time every day, was extremely careful not to damage anything in our home, was very tidy, gave us daily updates, discussed options with us and offered some great suggestions.  He really made the whole experience enjoyable and is a great asset to your company.  From what I have heard and seen, your company appears to treat its employees well and has a winning strategy in place.

Keep up the good work!

Best wishes – Michael & Clare, Kirkland